When ordering apparel for an event, it is always a hope that the individuals receiving the apparel will wear it far past the event, instead of a one-and-done situation 🙂 We’ve all been there folks….you know the shirts that you might have gotten in the past from a walk/run or a company picnic but immediately go home and throw in the trash because they are not soft or the design isn’t cool.
Continue reading North Iowa Youth for Christ (A T-Shirt Case Study)
The Twin Cities are home to a lot of businesses that are leaving a positive mark on the world, but at top of the list is ACR Homes. Not only have they created an amazing work environment for their 1000+ team members, but they are actively helping those in need on a daily basis through their home services, helping people with disabilities.
Continue reading Join the Celebration! (ACR Homes ~ A T-Shirt Case Study)
We previously discussed the importance of shifting from a mentality of Customer Service, to Customer Care (from being reactive to being pro-active in how you treat customers). This post outlines the Zappos Customer Care Challenge that will help instill the Customer Care mentality within your business. (This is in no way actually associated with Zappos).
Continue reading How to do the Zappos Customer Care Challenge [Step By Step]
When Foxtrot Custom, formerly Coed Monkey, started in 2004 out of my college dorm room as a 20 year old kid I had no idea that business would actually take off and turn into a “real” job… and I’m still blown away to think Foxtrot Custom has been able to serve everyone from Google and Facebook to Medtronic and the University of Minnesota, as well as countless other businesses and non-profits, providing high-quality, soft custom printed t-shirts and apparel with their logo printed on them.
Continue reading Why You Should Close Your Customer Service Department